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FAQ / Frequently asked questions
If you have additional questions, contact us here.
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1. I am a private person. Can I order directly at SOGEM? |
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We sell our products exclusively to stores and merchants of timber and materials.
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2. Can you send me documentation on your products ? |
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We invite you to review the documentation on all our products available on our website.
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3. Do you realize stairs with my own dimensions ? |
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We don’t sell custom made stairs. Moreover, we note that our stairways are supplied in kit. The person who installs the staircase makes all necessary adjustments.
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4. What information do I need to provide to the dealer to check the feasibility of a project? |
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Sogem sells only standard stairs in kit to install yourself. There are 5 key parameters to be considered (ABCDE). Complete this document to help you.
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5. How much for a staircase ? |
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Sogem sells more than 40 models of stairs, most of which have optional accessories (starting base, ramps, steps against, guard rails...)
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6. Where is your showroom ? |
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Our show room isn’t accessible to private person. We invite you to visit one of our distributors near you.
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7. Is it possible to place a Sogem ramp on a existing staircase ? |
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Like our stairs, our ramps are standard and are provided to fit our own stairs.
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8. Should we treat the stairs before and after the installation ? |
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Some models are already varnished in factory but all the wooden stairs are delivered untreated (see warranty).
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9. Under which conditions (temperature and humidity) should I place my staircase? |
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The installation has performed in premises heated between 10 and 20 ° C and with a relative humidity of the air between 45 and 65%.
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10. What do I do if I encounter a problem during installation? |
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You must return to the store where you bought the staircase so that they can send us a fax explaining the problem (missing hardware, installation problem,...) without forgetting to attach a copy of your receipt or invoice and the warranty card.
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11. Do you provide installation instructions with a DVD that describes the different stages? |
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No, but you can consult our website where you can watch the assembly of 4 of our models (BRETAGNE, EUREKA, BOURGOGNE, VEGA) .
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